a Service Provider essentially provides the electronic link that enables seamless transactions between the Government and citizens/businesses.
BENEFITS AND LIMITATION
BENEFITS
PDRM Summons Elert
PDRM (Royal Malaysia Police Department) has provides us free PDRM Alert service which will alert customer if they had any summons in the future. Normally, you may not receive any notice that you have been issued a summons until after a one month of grace period. Through this free service, we will inform you on any summons you may have via email. Once the transactions complete, the online summons payment will be processed within 48 hours from the time of the payment was made then only the summons is cleared. MyEG also provide the customer to view summons for free of charge even for behalf of other people. Every summons is being updated daily by PDRM.
Road Tax Renewal and Auto Insurance
To attract public attentions, MyEG is giving discounts for Insurance and Road Tax of 30%. Besides that, MyEG agents will send the road tax to house, without service of charge, absolute free. Once being chosen as MyEG VIP Customer, you can always call MyEG customer service and will give the customer individual support in customer vehicle (Malaysian registered vehicle with JPJ) ‘problems’.The advantage of having online road tax renewal through access to the internet; it helps to complete customers renewal comfortably at home or at the office. This service is time saving, hassle free, accessible and cost effective at any time.
Pay via Credit cards
A credit card is a miniature electronic synthetic card issued to customer as a payment system. It allows the customer to buy merchandise and services based on the customer’s usage agreement while purchasing merchandise and services. The credit card concept is to allow the customer to pay or borrow money for transactions to a merchant as advance cash to the customers. When a purchase is made, the credit card user agrees to pay the card issuer. The cardholder indicates consent to pay by entering a. personal identification number (PIN) or by signing a proof of payment with a record of the card details and indicating the amount to be paid.
E-cash
MyEG is also allow their user to have e-cash transactions. It is just require the user to load some credit into MyEG account. The reality of E-cash is only slightly more complicated, and these complications make the transactions both secure and private. E-cash truly globalizes the economy, since the user can download money into his cyber-wallet in any currency desired. A merchant can accept any currency and convert it to local currency when the cyber cash is uploaded to the bank account.
LIMITATIONS
Payment rejected
According to MyEG website, the customers frequently face the problem when making transactions whereas the payment gets rejected. There are few reasons where the payment gets rejected such as credit card problem or system error. The credit card may not work cause of due to credit card status. If the problems with system error cause by broken or time run out because server cannot be reach. It can also reason as the system is at fault to disruption of network or the entire system.
Connection error
The reason of connection error fault is also occur every time where the user gets blank page or error message “forbidden 404”. When this problem occurs, the customer has to call helpdesk for assistance to continue transactions. Thus is due to system intermittence error. Sometimes the system is at fault due to disruption of network or the entire system
Online fault
Many of customer complaint on MyEG website that it is load slow. The reason is the server system facing heavy loads of traffic on the network or the entire system. Sometimes, the user gets an error message “Connection is closed by server”. This may happen because MyEG server may be down or maintenance works on.
Updating
Many of customer use MyEG website to pay their summons with Road Transportation Department (JPJ) and Royal Police Department (PDRM). They prefer to do so because it is ease and not to queue at payment tolls of each department. Because of updating, certain customer facing problem where the summonses taken down, the summonses from JPJ and PDRM will be on website for 2 weeks only from the date of the offence. If the summonses are not paid within this 2-week period, JPJ and PDRM will take down the summonses and you need to go to JPJ and PDRM counters to pay summonses
PDRM Summons Elert
PDRM (Royal Malaysia Police Department) has provides us free PDRM Alert service which will alert customer if they had any summons in the future. Normally, you may not receive any notice that you have been issued a summons until after a one month of grace period. Through this free service, we will inform you on any summons you may have via email. Once the transactions complete, the online summons payment will be processed within 48 hours from the time of the payment was made then only the summons is cleared. MyEG also provide the customer to view summons for free of charge even for behalf of other people. Every summons is being updated daily by PDRM.
Road Tax Renewal and Auto Insurance
To attract public attentions, MyEG is giving discounts for Insurance and Road Tax of 30%. Besides that, MyEG agents will send the road tax to house, without service of charge, absolute free. Once being chosen as MyEG VIP Customer, you can always call MyEG customer service and will give the customer individual support in customer vehicle (Malaysian registered vehicle with JPJ) ‘problems’.The advantage of having online road tax renewal through access to the internet; it helps to complete customers renewal comfortably at home or at the office. This service is time saving, hassle free, accessible and cost effective at any time.
Pay via Credit cards
A credit card is a miniature electronic synthetic card issued to customer as a payment system. It allows the customer to buy merchandise and services based on the customer’s usage agreement while purchasing merchandise and services. The credit card concept is to allow the customer to pay or borrow money for transactions to a merchant as advance cash to the customers. When a purchase is made, the credit card user agrees to pay the card issuer. The cardholder indicates consent to pay by entering a. personal identification number (PIN) or by signing a proof of payment with a record of the card details and indicating the amount to be paid.
E-cash
MyEG is also allow their user to have e-cash transactions. It is just require the user to load some credit into MyEG account. The reality of E-cash is only slightly more complicated, and these complications make the transactions both secure and private. E-cash truly globalizes the economy, since the user can download money into his cyber-wallet in any currency desired. A merchant can accept any currency and convert it to local currency when the cyber cash is uploaded to the bank account.
LIMITATIONS
Payment rejected
According to MyEG website, the customers frequently face the problem when making transactions whereas the payment gets rejected. There are few reasons where the payment gets rejected such as credit card problem or system error. The credit card may not work cause of due to credit card status. If the problems with system error cause by broken or time run out because server cannot be reach. It can also reason as the system is at fault to disruption of network or the entire system.
Connection error
The reason of connection error fault is also occur every time where the user gets blank page or error message “forbidden 404”. When this problem occurs, the customer has to call helpdesk for assistance to continue transactions. Thus is due to system intermittence error. Sometimes the system is at fault due to disruption of network or the entire system
Online fault
Many of customer complaint on MyEG website that it is load slow. The reason is the server system facing heavy loads of traffic on the network or the entire system. Sometimes, the user gets an error message “Connection is closed by server”. This may happen because MyEG server may be down or maintenance works on.
Updating
Many of customer use MyEG website to pay their summons with Road Transportation Department (JPJ) and Royal Police Department (PDRM). They prefer to do so because it is ease and not to queue at payment tolls of each department. Because of updating, certain customer facing problem where the summonses taken down, the summonses from JPJ and PDRM will be on website for 2 weeks only from the date of the offence. If the summonses are not paid within this 2-week period, JPJ and PDRM will take down the summonses and you need to go to JPJ and PDRM counters to pay summonses